Returns and Exchanges
Our Returns and Exchanges Policy
When you buy something from us at A&G, we hope you will love it! However, if it is not quite what you want, then you are welcome to return your item(s)*
Shop confidently knowing we offer a:
90 days return for Jewellery!
14 days return for non-jewellery!
All pieces must be returned in a new and unworn condition and in their original, undamaged packaging along with your completed returns note.
To return faulty items, you must contact us immediately after receiving your order.
We operate with full transparency; if you return an item of jewellery that is damaged and it is within 90 days, but you did not contact us immediately informing us of a fault, then we cannot be held accountable. You must contact us about the fault. We will always be as accommodating as possible, but in these situations, we cannot guarantee that you will receive a refund if we believe you have broken the item.
We operate a 14-day window for faulty item returns, after which any 'fault' will be considered user inflicted damage, which we are not responsible for.
How to return items:
- complete the returns form enclosed with your package.
- securely repack the item(s), including the completed form.
- Return to Armed & Gorgeous, 24 Fountain Street, Nailsworth, Glos. GL6 0BL.
- Replacements and refunds will be processed, once A&G are in receipt of returns.
IMPORTANT: you are responsible for the cost and safe return of your items until they are received by A&G. We, therefore, recommend that you use a recorded delivery service.
*Exemptions to our returns policy - A&G cannot accept returns for the following: special orders, earrings, skincare, fragrance including home fragrance, edible items such as chocolate, or sale items. These items are non-refundable unless they are faulty. This does not affect your statutory rights.
Refunds - On receipt of the returned item(s) we will issue a full refund to the card used when placing the order, excluding delivery charges. Please allow up to 15 days (from the date we receive your items), for the refund to arrive in your account. If the order originally qualified for free postage and returning certain items put the total order price under the free postage threshold, then a delivery charge will be deducted from your refund.
Replacements – available for Faulty or incorrect items only.
Faulty Items - We are proud of our products and only work with suppliers who offer good quality products. We check each item before we send it out to you, but occasionally something slips through the net. We hate to disappoint our customers and will deal with these issues as quickly and painlessly as we possibly can.
If the item you receive is faulty, please contact [email protected] quoting your order number, name, address, date of purchase, and the details of the faulty item. If possible, upload a photo. Please state if you require a refund or replacement. We will then advise on how to proceed with your return.
Some items can be tricky - necklaces and chains are delicate and can be snapped while being worn, some precious stones don't like water or chemicals and other pieces of jewellery are not hardy enough for everyday wear. So, before you wear your delicate items, please read the Care Guidelines, especially for jewellery. Please be aware that we will need to assess each piece on its return to us and a refund isn't always guaranteed if the item is deemed to have been misused by the wearer.
Incorrect Items - If the item you have received is not what you have ordered, please contact [email protected] quoting your order number, name and address, date of purchase, details of the product and the reason for the return, and whether you require a refund or replacement. We will then advise on how to proceed with the return.
Cancelling an order
The United Kingdom’s Distance Selling Regulations give you the right to cancel your order for any item purchased from Armed & Gorgeous, for a full refund. This does not apply to Exemptions in our Returns Policy*. To cancel an order:
- Email us at [email protected], within 24 hours clearly stating your order number, name and address.
- If your order has not been shipped, we will endeavour to cancel the order immediately and issue a refund (please allow up to 14 days for this to appear in your account.)
- If your order has been despatched, please complete a return on receipt of your items.
Note: If you are visiting our Nailsworth Store, please ask a member of staff for our In-store Returns Policy. In-store returns may function differently from online returns! This is because for our online items we take into account the difficulty of choosing jewellery without having seen it and tried it on.
We know we are a small shop so it may not seem as important, but please do keep hold of your receipt after any purchase is made - this is not only proof that the item was bought from us, but often as our products are a one-off, once sold we have no record of it's value or what you paid, therefore without a receipt, we will be unable to assist you as efficiently and in some cases where the item is not recognised or no pricing can be found, may not be able to help at all. If you are giving the item as a gift and want to ensure they are happy and it fits -make sure you hold on to the receipt until the gift has been received or pass it on to the recipient in case any exchanges need to be made.
Due to the nature of earrings, they pose a hygiene risk that is difficult to get around. We cannot resell earrings that have been previously worn by other customers because this could pose a threat to health. It is because of this reason that we cannot allow for the returns of earrings.
We love to sell our products with pride and in the mindset that having built strong team of suppliers, we don't have to worry about the things we are selling and we do our best to vet all our jewellery before we put it on display, however, out of the thousands of items we stock, there are bound to be one or two faulty ones that slip through the net. If you find that you are the unlucky customer who purchased one of these pieces, please do bring it back to us asap and we will do our best to have it repaired or replaced, or will be happy to refund you. If you are unable to return it in good time, then give us a call and explain the situation so that we are aware and can help you further down the line.
Some items can be tricky - necklaces and chains are delicate and can be snapped while being worn, some precious stones don't like water or chemicals and other pieces of jewellery are not hardy enough for everyday wear, therefore, we will need to assess each piece on it's return to us. A refund isn't always guaranteed if the item is deemed to have been misused by the wearer.
Please take a look at our jewellery care guidelines to make sure you are looking after it the best way you can.
As we are a small business, when a refund needs to be given, we do ask for a bank card so that we can return the amount to you - this is more suited as if the item value is high, we are often unable to provide it in cash.
Like any retailer, we often reduce stock when it comes to the end of a season or if it is one of the last few pieces from a line, this is in order to make room for new stock and more current items. Due to this, we are unable to accept exchanges on sale items that can't be returned to the shop floor as they are no longer in season, are end of line or in final clearance - we strive to let all customers know this before the purchase of a sale item is finalised.